Customer service
Warranty
The Uberlogger comes with 2 years of warranty. Accessories often have only 6 months to one year warranty. Within the warranty period, the product can be returned to us for replacement or repairs for free. If you would like to know the warranty of a specific product, or if your product is broken, contact us. If a product is broken, we will first analyze and discuss the defect over e-mail with you, this prevents unnecessary returns.
You are responsible to package the item carefully with an outer box and lots of material to absorb the shocks of transportation. We cannot assume any liability for returned products arriving damaged due to inappropriate packing.
If you send us a product which is not defect under warranty, you will have to pay €25 handling cost and the shipping costs to send the item back to you.
Refunds and returning products
Private customers can return purchased products within 14 days for a full refund, providing:
- The item is complete with all accessories, manuals, warranty cards, etc. and all are in new condition.
- The item is in the original packaging. The packaging is in new condition.
- Software, batteries and consumables are not refunded.
You can contact us through the contact page to ask for a refund first. When we receive the product we will check it for damage. If the product is in new condition, the full unit price will be reimbursed within 7 days. To return your product, you should mail your product to:
Tecnion Technologies
Torenallee 66-40
5617 BD Eindhoven
The Netherlands
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
When you return an item you are responsible to return the item in good condition. Make sure the item is carefully packaged with an outer box and lots of material to absorb the shocks of transportation. Insurance is highly recommended. We cannot assume any liability for returned products arriving damaged due to inappropriate packing.
Need help?
Contact us using the contact page for questions related to refunds and returns.